We’re Here to Help

You can return or exchange an item within 7 days of delivery. Items must be unworn, unwashed and in their original condition, with the tags and packaging.

Contact us by WhatsApp or email within 7 days of receiving your order. Send us your order number and the reason for the return, and we will explain the next steps.

Yes. If the size is not right, you can ask for an exchange within 7 days of delivery, depending on the availability of the size you need.

Once we receive the returned item and check its condition, we process your refund within 3–5 business days and confirm the refund method with you. Return shipping costs are paid by the customer.

We sell Moroccan clothing for every generation: traditional pieces such as kaftans and djellabas, and modern clothing inspired by Moroccan culture.

Check the size details on each product page. If you are not sure, send us your height and your usual size on WhatsApp and we will help you choose.

We do our best to show each product accurately, but colours can look slightly different depending on your screen settings.

Always follow the care label on the garment. For embroidered and delicate traditional pieces, we recommend a gentle hand wash in cold water or dry cleaning.

You can pay by cash on delivery, by bank transfer, or online by card.

Choose cash on delivery at checkout, and pay in cash to the delivery agent when your order arrives.

Choose bank transfer at checkout. We will send you our bank details, and your order will be prepared once your payment is received.

Prices are shown in Moroccan dirhams (MAD). You can use the currency selector at the top of the site to see prices in another currency.

No. You can check out as a guest. Creating an account lets you see your orders and save your details for next time.

Click the account icon at the top of the page and register with your email address.

On the login page, click “Lost your password?” and enter your email address. You will receive a link to choose a new password.

Email us at contact@marocshoponline.com, call us on +212 647-470387, or send us a message on WhatsApp. You can also use the form on our Contact Us page.

Yes, we are open to wholesale and partnership requests. Contact us with a short description of your project.